The HASC COO Network Group will meet on March 7, focusing on Enhancing the Patient Experience.

Topics will include:

Enhancing the Patient Experience
Keynote speakers from Pomona Valley Hospital Medical Center and University of California – Ronald Reagan UCLA Medical Center

Generating Value for your Customers: A Lean Framework
Jennifer Wortham, DrPH, Institute for Performance Excellence Group

Group Discussion and Brainstorming: Identifying the Service Excellence Drivers

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