More than 30 members of HASC’s Security and Safety Committee attended a half-day invitational education session at the Walt Disney Company, Burbank. Andrea Davis, Director of Crisis Management and Business Continuity at Disney, featured a team of company experts on security operations, workplace violence, business recovery and employee medical/nursing programs. With many parallels to issues facing hospitals, Disney utilizes employee training and empowerment, collaboration, and use of best practices to result in prompt action to resolve potential issues.

Darren Morgan, Committee Chair and Corporate Director, Citrus Valley Health Partners, noted, “It was interesting to hear about the very high level of planning and training that goes into Disney security operations while still retaining the renown Disney customer service and magic.”

The day concluded with a tour of the Global Emergency Operations Watch Center that covers more than 700 Disney sites worldwide.