Presbyterian Intercommunity Hospital received the 2012 Franklin Award of Distinction from the Joint Commission and the American Case Management Association (ACMA).

Presbyterian Intercommunity Hospital’s Care Management program provides a team-based approach to case management for the integrated health system’s patients and the community. The model provides for common policies and procedures, electronic case management tools, and a collaborative practice approach.

The program relies on the power of partnerships built throughout the continuum. In addition to the collaborative program developed by Home Health and Care Management to address congestive heart failure hospital readmissions, the organization’s funding of an RN position at a homeless shelter has reduced homeless patients’ unnecessary admissions. The organization’s post-hospital discharge clinic has also been successful in reducing preventable readmissions.