Leadership & Charge Nurse: Creating a Culture of Safety
Description
The Joint Commission and the Institute for Healthcare Improvement (IHI) have recognized that safe patient care begins when hospital units have such extensive teamwork in place that all staff feel safe bringing concerns and ideas to improve care. This advanced class for charge nurses will focus on the role of the nurse leader in creating and developing this atmosphere. This course will briefly review key concepts taught in the course Charge Nursing: Leading from the Middle, then expand its focus to help charge nurses improve customer service, Continuous Survey Readiness (CRS) and response to critical events. The course will also discuss the key roles of the charge nurse in developing a “Just Culture” within the unit, including hourly rounding, debriefing, simulations and effective communication and feedback.
To register, please click here. To learn more, download the program brochure at right or below.
Dates and Times
Thursday, August 3, 2017
Inland Empire
Flex Ed California
3340 Riverside Drive, Suite J
Chino, CA 91710
Tuesday, August 29, 2017
Moseley-Salvatori Conference Center
Good Samaritan Hospital
637 S. Lucas Ave,
Los Angeles, CA 90017
Event Times:
Registration: 7:30 a.m.
Program: 8 a.m.–5 p.m.
Course Objectives
- Discuss the relationship of the charge nurse to all team members, including physicians, hospital leadership team members and staff from other areas in the hospital.
- Discuss the role of the charge nurse regarding patient satisfaction.
- Evaluate unit readiness for any type of survey (i.e. The Joint Commission).
- Discuss measures that would improve a unit’s safety culture:
- Hourly rounding
- Effective shift reporting
- Simulation drills for critical events
- De-briefing after critical/unusual events
- Effective feedback to frontline staff
- Respond to critical events in a unit, and follow up with appropriate actions after events.
Faculty
Sylvia Swager CRRN, BHA has provided instruction for FlexEd since 2012, focusing on Leadership Classes, Critical Thinking, Case Management and other educational needs to improve the quality of patient care and help others deal with the vast changes and challenges of today’s health care. She has more than 30 years of combined nursing experience in nursing administration and case management. She has a degree in Bachelors of Science in Health Administration and a Certification in Rehabilitation Nursing (CRRN).
