Description

The Joint Commission and the Institute for Healthcare Improvement (IHI) have recognized that safe patient care begins when hospital units have such extensive teamwork in place that all staff feel safe bringing concerns and ideas to improve care. This advanced class for charge nurses will focus on the role of the nurse leader in creating and developing this atmosphere. This course will briefly review key concepts taught in the course Charge Nursing: Leading from the Middle, then expand its focus to help charge nurses improve customer service, Continuous Survey Readiness (CRS) and response to critical events. The course will also discuss the key roles of the charge nurse in developing a “Just Culture” within the unit, including hourly rounding, debriefing, simulations and effective communication and feedback.

Course Dates 

Wednesday, May 23, 2018
Inland Empire
Flex Ed California
3340 Riverside Drive, Suite J
Chino, CA 91710

Wednesday, May 16, 2018
Moseley-Salvatori Conference Center
Good Samaritan Hospital
637 S. Lucas Ave,
Los Angeles, CA 90017

Event Times:
Registration: 7:30 a.m.
Program: 8 a.m.–5 p.m.

Course Objectives

1. Discuss the relationship of the charge nurse to all team members, including physicians, hospital leadership team members and staff from other areas in the hospital.
2. Discuss the role of the charge nurse regarding patient satisfaction.
3. Evaluate unit readiness for any type of survey (i.e. The Joint Commission).
4. Discuss measures that would improve a unit’s safety culture:
   • Hourly rounding
   • Effective shift reporting
   • Simulation drills for critical events
   • De-briefing after critical/unusual events
   • Effective feedback to frontline staff
5. Respond to critical events in a unit, and follow up with appropriate actions after events.

Faculty

Mark Kaliher, RN, has been teaching Flex Ed for more than three years. Kaliher is formally trained in ER nursing, and has worked as a staff nurse and relief charge nurse. Since 1988, he has utilized his extensive skill set to conduct in-services and employee orientations. His experience includes working in the ER, ICU, PACU, Outpatient Surgery and as the House Supervisor at Glendora Community Hospital in 1990. He also began teaching CPR and donating time to teach Basic Life Support classes at community education centers. 

Cost

$110 HASC Hospital Member 

$150 Non-Acute Stakeholders