Forty representatives from member hospitals — as well as attendees from Albuquerque, N.M., and Kalamazoo, Mich. – participated in Sorry Works! Disclosure, Apology & Relationship – Prevent Medical Malpractice Claims this week. The half-day seminar in Los Angeles focused on the manner in which effective communication and superior customer service lead to quality care.

HASC and Flex Ed present Charge Nursing: Creating a Culture of Safety, an advanced class for charge nurses that will focus on the role of the nurse leader in creating and developing an atmosphere in which all staff feel safe bringing concerns and ideas to improve care. The program will take place May 18 at Torrance Memorial Medical Center; register now.

At the end of this course, participants will be able to:

The Southern California Patient Safety Collaborative (SCPSC) Track II meeting focusing on Facility-Acquired Pressure Ulcers, Readmissions and Care Transitions took place on March 15, with 141 attendees from participating hospitals.